Refund policy

Refund policy

Last Updated 4.12.2022

This Refund Policy describes how orientile.de (the “Site” or “we”) handles returns of goods. 

Returns

All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new
and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at info@orientile.de to obtain a Return Merchandise
Authorization (RMA) number. After receiving a RMA number, place the item(s) securely in its original
packaging, include your proof of purchase, and attach the fragile label to the packaging. Mail your return to the following address:

Niloofar Gheibi
Schloßstraße 67A, 14059 Berlin

Please note you will be responsible for all return shipping charges. We strongly recommend that you use a
trackable method to mail your return. 

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow
at least seven (7) days from the receipt of your item to process your return Refunds may take 10-15 days
to appear on your payment method/credit card, depending on your payment provider company: We will notify you by email
when your return has been processed.