Shipping policy
Last Updated 4.12.2022
Shipping Policy
Thank you for visiting and shopping at Orientile.de
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1–2 business days of receipt. Orders are not processed or shipped from Friday, 14 pm CET, through Sunday or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will contact you if your shipment experiences a significant delay.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Order Amount | Standard Shipping to Germany (2-4 business days) |
Standard Shipping to the EU (2-8 business days) |
|---|---|---|
| € 0–49.99 |
€ 4.99 |
€ 13.99 |
| € 50.00 | *Free |
€ 13.99 |
*Free shipping on orders of € 50 or more.
Shipment to P.O. boxes or APO/FPO addresses
Orientile ships to addresses within Germany and EU countries only.
Shipment Confirmation and Order Tracking
Once your order has shipped, you will receive a Shipment Confirmation email with your tracking number. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Orientile is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Damages
Orientile is not liable for damaged or lost products during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the EU. If you have a use case and you would like to discuss it with us, please reach out to info@orientile.de
Incorrect Shipping Addresses and Refused Delivery
Orientile will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible over info@orientile.de
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.